My Gmail integration disconnects semi-frequenly, due to rate limiting – usually around every week or two it will fail and stop syncing. I’ve talked about this in the past in these forums, but I know it’s a very specific area that’s hard to diagnose.
If I set the sync frequency to an hour, it stays connected reliably. However if I set it to 5 min (the next smallest option!), we see the disconnections as stated above.
Could we simply add another option between 1 hour and 5 minutes? Even 10 minutes would be a godsend – It would allow us to have regular updates but would halve the amount Gmail API calls and hopefully prevent it from overrunning limits.
I don’t know how busy your Gmail account is, but have you tried turning on the “Receive instant data updates using webhook” integration feature? If the account is not too busy, this may work.
Yes, webhooks is already turned on, but thank you for that recommendation - it certainly seems to be a quicker update process.
My Gmail sync is only checking two folders, so I’m not sure why it would EVER disconnect (there’s maybe 3 or 4 things amongst those folders per day). Yet, we still have to reconnect a couple of times per month.
I also dislike that after a rate limiting error, it just never turns back on again until manually sync’d. I wish it would smartly retry via exponential backoff so that we don’t have to reconnect each time (as usually these errors resolve within a few hours).
LOL WHAT?!??! You actually pushed this feature in less than a day after I posted it?? You guys are incredible!
The core issue of the disconnects is still there (at least for me, maybe no one else! ), but at least this makes the quick fix so much less onerous. Thanks for this.
), but at least this makes the quick fix so much less onerous. Thanks for this.