Fair warning: I haven’t used Hubspot before today. But I am looking for a ticket management/CRM/etc. system, and it was on the list of options to test. So I dove in today, and after about an hour of messing around, setting up some integrations (email, form, live chat), and creating some tickets, meetings, and notes, I connected it up to Fibery to see how it worked.
In general it’s good to see a reasonably significant amount of content makes it over. Numerous fields and their values, etc. But there are few glaring omissions so far, which may be somehow issues with my setup, or may just be limitations of the current approach, but in the latter case should definitely be addressed IMO.
The first is that the contents of tickets appears to not be imported. There is no content in the Description field of my Ticket entities. In contrast, Notes seem to have imported their full contents, including images (nice!).
That said, Notes also did not seem to be linked to Tickets, even though these note were made on some of these tickets. In fact there seem to be a lot of missing links between info in Fibery, for example between a Task and the Ticket it was created from/for. Between an Email and the Ticket it became. Etc.
Also problematic, and something that does exist in the Discourse integration and is useful, is a link to these entities/locations in Hubspot, for each one of these. I don’t know if those kinds of “deep links” are available in Hubspot, but at the least you should be able to provide the URL for the ticket each Entity is associated with.
I’ll post again if I see anything else significant. But I think in general just trying to interlink things more would help a lot, if possible. So far it’s promising!