Users are not getting emails when someone mentioned them or assigned ticket to them

Bugs & Issues
1

Open any story or bug.

  1. Mention someone or assign a ticket to someone.

The user will not receive the notification email.

2

Thank you for the reporting! We’ll check it asap

3

We can’t reproduce the problem so far. Can you send your account name privately?

4

How can I do that privately? I don’t see a way to send a DM here.
Can you please contact me by email?

5

To send a DM, click on a user’s name and choose Message :slight_smile:

6

From what I’ve checked there is no user on your account, for which Email notifications is enabled.
It should be enabled here:

image

7

Well, it looks like by default it’s always off. We didn’t change those settings.
As a user I’d expect email notifications to be ON by default.

8

Also does this setting turns on email notifications for all users in a workspace or every user will need to go there and manually turn it on?

9

Hi!
Everyone has to turn email notifications on his own.
Sorry for the confusion :frowning: