Listing up operational pain points

A usage scenario, for which I’d like to find out how the Fibery team is handling.

Do you have a good way to list up the pain points people might notice in their day to day work? Not about Fibery per se, but about your company’s operations? Like: “we need a way to do X” or “Y is super inefficient so we should improve it”.

I suppose I could do it in GIST, making some general goal of “improving operations” and have people put ideas in there but, it feels like it does not match the spirit of GIST.

Any cool ideas for this?