First I want to stress the the capital A in Awesome in the title is not a typo. I do believe Fibery is a great product.
We have built a collaboration platform for manufacturers, something that in a couple of years will grow to be very similar to an ERP system, but for the modern age.
We use Fibery, to track tasks, projects, and time spent on them.
We track decisions made on how the customers will work with our platform.
We list all the integrations we develop for each of them, tracking which software we’re integrating with, which entities are being passed around and how, etc.
We’re also trying to use it as a CRM, tracking deals, opportunities with new prospects
It’s an extremely valuable knowledge base, that is helping us to keep everything under one roof, both for internal processes and to control what happens at our customers
HOWEVER, we often need to use it on the go, while we’re at exhibitions getting to know new prospects or at a customer site doing consulting and training. In these cases two things become critical and Fibery, unfortunately, not only doesn’t have them, but they seem to be very low on priority: I’m talking about mobile use and offline access.
Multiple times I’ve found myself having to take notes in another app while at a customer because the wifi would not work and the speed and agility I have in using Fibery on desktop simply isn’t there on a smartphone (and I have an 6.7" phone so it’s not small).
Similarly when we’re at exhibitions and we need to quickly input new prospects data or check out the status of a deal in the car right before going in to meet a new customer, it’s simply a pain.
I know other products do not have the same flexibility when it comes to mix structured and unstructured data, but having to work around that may in a few months become less cumbersome than not being able to access/update the data in those scenarios which happen on a regular basis.
This is not to complain, I understand you guys have your focus and target audience who may not have the same needs, but because I like Fibery so much I felt it a duty to express why we may need to switch.
Thanks for bringing Fibery to the world!