Hi, in regard to integrations we would like to suggest an integration with the shared inbox tool(s) like gmelius.
Why: It’s a specialized app which manages in a lightweight (in terms of functionality and price) way the typical email workflows like ticketing, super light CRM, shared inbox and shared drafts as well of notification and comments.
In Feb. 2021 they now have released the public API. Build custom integrations with Gmelius API
The good thing is that from fibery.io perspective you already deal with prequalified data like a ticket system, intercom conversation or Discourse articles. And not just “every email”
a bit of the typical me vs. others infos: How to move from Zendesk Inbox to Gmail - #1 Alternative | Gmelius
There are a few others out there like drapapp.io but lacking an API as of now.