Michael I appreciate you addressing this with some details of how you see the timeline for some improvements in comments. One thing I’d also like to stress would really help as my team expands in Fibery - indexing of comments in search. I already spoke of this earlier in this thread, but the problem affects us daily. Another way to explain this is that right now, we tend to write in Fibery where it’s natural - if you have a question, post it in comments. If you want to update an entity, as I mentioned earlier, comments are the best place because you can see when and who made the update. It is artificial for us to try to write only in Rich Text boxes just to insure we get that content indexed. We’d like to be able to write in comments when it’s natural, and Rich Text when that’s natural. However, with no indexing, you will lost track of what’s written in comments. I am back here writing this comment in the forum in fact because I can’t find something that I wrote in comments a while back because the few words I remember are not indexed! So I just think this makes the experience in Fibery not as fluid as it could be, and is right now tools like Confluence, Slite, and others that index comments. Those are “writing” apps. On the other hand, I think Fibery should be looked at in this regard to other work management apps, also which index comments, some of which have a sort of “doc” capability like ClickUp, Monday, ZenKit, Teamwork, etc. Fibery bridges both writing and work management apps in a unique way, and I just think that proper comments functionality - including indexing them in search - could really cement that bridge.
Notion does not index comments either, as we are discussing, and that detracts greatly from my experience in there. I can’t be sure, but I would venture to say that they suffer less from this drawback because the way Notion is set up, a lot of users just type away in pages, where they might otherwise use comments. Fibery has a more natural structure where Entities aren’t just “blank canvases,” and you can do a lot more in Fibery to manage data and work, but comments remain a key part of that flow!
And to this point @Oshyan:
you are most likely right in that the target customer for Fibery right now might not be a convert from the likes of Wrike, ClickUp, Jira, Asana, Monday, etc. However, I continue to think that Fibery has a much greater chance to appeal to those users if it has first-rate comments out of the box. Of all the users that don’t stick around too long that was talked about here:
Maybe some of them try comments and immediately get turned off? I know for me when I first got access over 2 yrs ago the state of comments made Fibery seem unfinished and not really worthy of me moving into vs other apps my team was considering. But there was so much other benefit that we stuck around. But it was close. Not sure how many others have specific needs like we did to the point that all the uniqueness of Fibery allows them to overcome the state of comments. Bottom line: I would be happy if comments became “class standard” within 4 months or so as @mdubakov is suggesting, and I’m sure this is going to help retention in big ways!
Cheers!