Hi everyone,
i am building - as some of you already know - an automation engine called Fiberflow, which is custom made for Fibery and addresses some of the shortcomings and missing features of the Fibery automation rules.
A simple use-case that benefits a lot from automation is customer support. There is quite some manual work involved in the processing of a support ticket. The showcase contains a Fiberflow automation that auto-assigns a newly created support ticket to the support agent with the least amount of open tickets that is also responsible for the support ticket category.
Here is the Fibery space if you want to check it out:
The Fiberflow automation only contains 2 actions:
- Find every support agent that can process the ticket type and sort them by the number of open tickets (formula field).
- Set the assignee of the created support ticket to the first collected support agent.
However, the “Find entities” action is quite profound because it enables the automation to work on any Fibery entity, regardless whether they have a relationship to the Fibery entity that triggered the automation.
This enables a new class of automations that create useful connections inside our Fibery workspace for us, instead of being limited to the existing relationships between entities.
Furthermore, the showcase contains a fun AI tool, which allows an AI Agent such as Claude to interact with your Fibery workspace to create a new support ticket.
Anyways, there are a lot more actions available (Condtional Action, For Loop Action) that have not made it into this showcase. If you are into automating your Fibery workspace and want to build heavy-duty automations, you should check out fiberflow.io.
Cheers,
Ben