Bi-directional integrations/sync

[mdubakov]

@helloitse

I hope that bidirectional syncing will solve the problem that deleted entities from the source system are not actually deleted in Fibery.

Hm, but for this you can disable this setting?

[helloitse]

Sadly, that hasn’t worked for me.
I have that toggle turned off but contacts still stay in Fibery when they have been merged in HubSpot. I wonder if it’s because they’re linked to Fibery entities?

[mdubakov]

Looks like a bug, we will check

[misha]

Hello @helloitse

At some point we stopped deleting entities in some cases and instead we just set “Deleted in HubSpot“ field to true. After the merge old entities will have it as “true”. Then you can either delete them manually or setup some automation. Please note that any rich-text annotations or custom fibery data won’t transfer to new records automatically

In case the field is not updated, please trigger “Full sync”