I was happy to utilize the Zendesk integration so that I could hook up auto relations to other types. I was hoping to be able to query the text of the body/comments attached to the ticket. For example, I could have a type of “Components”, which would include components of our product. One of those …

[image] misha: Severity should appear after next sync Thanks, yeah it looks to be coming through now.

Hi, the content should be there for sure. However, our developer who worked on Zendesk integration went for 3 weeks vacation. He is back next week and we will check what is happening here. Zendesk sync should fetch all content from tickets and chats, this is the main use case as you correctly articu…

[image] rothnic: After syncing this number of items, which I wouldn’t expect to enter the realm of excessive, Fibery keeps becoming unresponsive in Chrome. This even happens when I’m trying to look at other views that aren’t showing the table with the large number of items. Tables in Fibery a…

Sounds good, just wanted to make sure it was seen. I have a video and a chrome dev tools profile saved off from where it froze up on me. I’ll send it directly. Description was not available, so I added it manually and tried syncing again, and am not yet seeing anything come through.

Hello, @rothnic :wave:t2: Do all the tickets miss comments/body for your zendesk integration? Or just a few of them?

Yeah, I wasn’t able to find any with something looking like a “body” for the ones I looked through. I wasn’t sure if that should come through Comments or a Description field. This morning looking through I am seeing a few with the Comments field populated, but also some without. For the ones withou…

One quick follow-up in case it is relevant is that I’m not seeing any organizations or groups come through. We don’t use organizations so that is expected, but I’m not sure what the Group type should have in it. Where does the Group type come from within Zendesk? Edit: It also looks like the ones w…

Issue 1: I’m on this right now. Unfortunately we had no very active zendesk instances during tests and looks like we are facing rate limits with yours. I’ll keep you updated. Meanwhile, are there any specific filters you’d like to use while fetching data from zendesk? In the most cases it’s more p…

Ok, yeah I get the idea of not filtering up front to have a single integration point. I’m just not really sure how this could work without some kind of up-front filtering if you consider how many entities fibery can support and still have good performance. If we get 1k tickets per year, the date fi…

Looks like I’ve found the root cause. Could you please set up new integration and check whether comments are present for you?

Ok, i deleted the types and clicked “Integrate Type” and set it up again with the existing credentials that were added. I excluded Groups and Organization because we don’t use those features in zendesk. We mostly use it for individual help requests from a large user base. I think I see what might b…

Usability and Performance Issues with Zendesk Integration

Bugs & Issues

rothnic May 26, 2021, 1:59pm 24

Thanks, yeah it looks to be coming through now.

Performance decreasing as complexity/size increases

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CHANGELOG: April 8 / Convert entities to another Type, Zendesk integration, Schema changes in Audit Log Changelog	18	2282	October 28, 2021
CHANGELOG: January 28 (2021) / Entity History, Integromat, Better Smart Folders setup, New Infrastructure Changelog	19	1463	February 4, 2021
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Usability and Performance Issues with Zendesk Integration

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