Critical error in collaboratioon service

Bugs & Issues
1

One of our team members in Vietnam is experiencing this since yesterday across browsers. Only on his device, though.

Any debug info you’d want to see?

Thanks,
Wolf

image
image2742×892 170 KB

2

PS: Some more info from my team member:

  1. MacBook Pro 2018, macOS Big Sur 11.6.5, google chrome (latest version), brave (latest version) and safari
  2. Console error as per screenshot below
  3. I tried to use 4G as hotpot wifi and another network but still same

image
image1476×728 144 KB

PPS: Our other team members in Vietnam do not face the same issue.

3

Hi Wolf,

From the screenshots you’ve sent - I see global network problem. There is no websocket connection to any service. Even Intercom failed to load.
First of all in similar cases I suggest to try open the site in chrome incognito mode (without any browser extensions) but you tried in several browsers so I assume there is some firewall or adblocker installed on the machine.
Looks like your colleague have to check network / antivirus / adblocker or firewall settings locally.

1 Like