Can't Login to Account, no Response from Support

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1

Hello - I cannot login to my Fibery account, the reset password email does not make it to my inbox no matter how many times I try, and I have emailed support@fibery.io on the 14th and 15th, but received no response.

I have verified the email is correct as I can still find the sign-up email, and I also still receive marketing emails from Fibery. It’s not in spam either. I created this account on the forum to try and reach Fibery again - please advise.

EDIT: The account I was looking for was under the email address I signed up with recently. Some time ago, I signed up with a different email and have the confirmation. I don’t have a transfer confirmation email in the new inbox, so I am not sure if I transferred the account and didn’t receive an email, or that account got lost and I had also used this one, but regardless the issue has been resolved.

As to the support messages, apparently Fibery’s spam filter snagged them. @itsu was helpful and prompt in resolving the issue and it’s all good now.

My adblocker was indeed blocking the intercom icon - to add to what Itsu said, if Incognito doesn’t work (most of my addons have incognito permissions), either disable your adblockers or use a browser without them if this happens to you.

2

Please contact us via intercom which is available on the fibery.io website

4

How should I access the intercom without an account? Do I need to sign up on the main site again and use the intercom from that account?

5

No need to log in anywhere, simply click on the Intercom icon in the bottom-right corner of our website. It uses anonymous access there.

6

I believe my adblocker was removing the button. I just sent a message, thank you.

7

The wrong email address was used. In such case, reset password flow does nothing.

For future readers: if Intercom icon is absent on the website please try loading webpage in a different browser or in incognito mode (plugin was blocking it).

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