Hi,
I have an important customer where people can receive tickets from customers and internal tickets from project management.
An hybrid scrum/kanban situation.
Or a jira + jira service management if you prefer.
Can I do a real ticketing system in fibery? I mean, can I receive imap email, transform in to ticket and make that replies to ticket go out as emails (and in sent imap folder?)
Is there another (real working and with a good ux experience) way to do it?
Thanks,
Mario
Hi @mgiammarco!
Depends on the level of refinement that your customer expect. THB I found most dedicated ticketing systems like Freshdesk pretty appalling and I think Fibery can do the same, even if it may be a little rough around the edges.
We have implemented ticketing in Fibery with both:
- A form where people can submit issues
- Listening to emails on our support email and creating support tickets that support email threads and have a way for folks to respond in Fibery.
I feel that the benefit of being able to connect the support tickets with roadmap items outweighs the roughness around the edges.
The good news is, that setting up the whole thing should not be more than around 2–4 hours of experimentation and fine tuning. So you should be able to give it a spin rather easily.
2 Likes
I agree. Fibery has all the necessary features for a ticketing system. I use Zendesk quite a bit and honestly Fibery knocks it out of the park in terms of UX!
Actuallly they are using Freshdesk but they use a lot email syncing.
Now my problem is that I do not trust a lot email integration of fibery.
Several times I get errors. Now I see a strange message:
Entity syncs
22.9K/27.5K used
So I wonder how much it will real costs to manage hundreds of emails.
