When syncing emails via the IMAP integration, our mail server (SiteGround) strips out the Delivered-To header. Because we pull multiple email aliases into a single inbox, Fibery cannot automatically identify which alias received the email. For 99% of instances, I’ve been able to work around this by identifying the correct email from the To field, but there are some edge cases like BCCs that slip around that.
When setting up or editing an Email Integration database connection, please add a configuration step that allows users to inject a static custom value into a field for every single entity created by that specific connection. For example, I want to manually type ‘Affiliate’ into a custom Department field for Connection A, and ‘Support’ for Connection B.
This gives users total routing control even when their email servers have non-standard metadata headers, without requiring external tools like Make or Zapier.