We’re exploring the integration of a live, conversational support agent in Fibery — something real-time, thread-aware, and context-sensitive that can assist users dynamically (vs the current Smart Agent, which is great for queries but too slow and stateless for support use cases).
Are you planning to offer a native version of this?
Or is the expectation that users build it externally via the API?
If the latter, do you have any advice or recommended apps for external agents?