# Usability and Performance Issues with Zendesk Integration **URL:** \ **Category:** Bugs & Issues\ **Created:** [April 24, 2021, 12:27pm UTC](https://community.fibery.io/t/usability-and-performance-issues-with-zendesk-integration/1576 "2021-04-24T12:27:40Z")\ **Posts on this page:** 1\ **Showing post:** 4
**Author:** ![B\_Sp](https://avatars.discourse-cdn.com/v4/letter/b/e8c25b/32.png) [@B\_Sp](https://community.fibery.io/u/B_Sp)\ **Post date:** [May 7, 2021, 4:30pm UTC](https://community.fibery.io/t/usability-and-performance-issues-with-zendesk-integration/1576/4 "2021-05-07T16:30:05Z")
I have to say as much as I’m a fan of Fibery, I wish they would do a better job of responding to our requests in here…you are seeing this first hand now. Zendesk has great potential as it also has a good CRM module, unlike Intercom. By the same token, Hubspot has a good chat messenger like both Zendesk and Intercom. So I think the best potential for tracking customer accounts and linking feedback is going to be with the Zendesk and Hubspot integrations, not Intercom, because it can’t be used as a CRM, so you have to have that functionality elsewhere. I haven’t tried the integration, but what you’re saying seems very valid, you need to be able to see what the customer said to link to features, insights, etc. > [@rothnic](#): > > I don’t see how the Zendesk integration could possibly be useful without the actual content of what the user said. And in closing, I think the best solution would be if we could handle the CRM entirely in Fibery and just manage it straight off, things like schedule calls, take notes from meetings, etc. One huge piece of this is logging Email: > [@Email integration for CRM use](https://community.fibery.io/t/email-integration-for-crm-use/1222/2): > > Yes to basically all of this! ClickUp has some useful Gmail integration, and I could see it being way better and more powerful in Fibery. I’d personally like to be able to link any email to any type, though I can see the benefit of having a dedicated email type in Fibery, and this also aligns with how other integrations have been handled so far. So as long as I could then create a task that links to the email entity, and in the email entity is the conversation, or a link to it, it would be OK.… There was mention in the recent April summary blog post of Email integration coming soon, would love to get some insight from Team Fibery as to whether this will be something that will work like what I’m talking about here. Email integration can have so many elements to it, would love to find out what they are planning on that one…also huge implications for Zendesk, the foundation of which is logging Emails to specific cases/users. Thanks! --- _[View the full topic](https://community.fibery.io/t/usability-and-performance-issues-with-zendesk-integration/1576)._