# Upgrade Team/ Company - Payment Method Amex **URL:** \ **Category:** Misc\ **Created:** [November 3, 2020, 5:35pm UTC](https://community.fibery.io/t/upgrade-team-company-payment-method-amex/1125 "2020-11-03T17:35:03Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![Ralfi](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/ralfi/32/559_2.png) [@Ralfi](https://community.fibery.io/u/Ralfi)\ **Post date:** [November 3, 2020, 5:35pm UTC](https://community.fibery.io/t/upgrade-team-company-payment-method-amex/1125/1 "2020-11-03T17:35:03Z")
Hey, we just wanted to upgrade our account here in Germany to use as company. But unfortunately our Mastercards or Visacards are not accepted - it looks like only Amex Cards are accepted? Thx for your feedback Ralf ---
**Author:** ![mdubakov](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/mdubakov/32/10_2.png) [@mdubakov](https://community.fibery.io/u/mdubakov)\ **Post date:** [November 3, 2020, 6:37pm UTC](https://community.fibery.io/t/upgrade-team-company-payment-method-amex/1125/2 "2020-11-03T18:37:29Z")
Hi, we just fixed that, sorry for the inconvenience. Payment provider change was the cause of this issue. ---
**Author:** ![Ralfi](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/ralfi/32/559_2.png) [@Ralfi](https://community.fibery.io/u/Ralfi)\ **Post date:** [December 30, 2020, 9:11am UTC](https://community.fibery.io/t/upgrade-team-company-payment-method-amex/1125/3 "2020-12-30T09:11:07Z")
Hey all, we just tried two different mastercards for the upgrade to the team account but it didn’t work out. Both cards are working with other providers (amazon, …). We could also use paypal, but there was no option available. Please advise, we do know, there is a change in pricing and would like to use the 7 $ / Month offer until 2021. Kindest Ralf ---
**Author:** ![mdubakov](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/mdubakov/32/10_2.png) [@mdubakov](https://community.fibery.io/u/mdubakov)\ **Post date:** [December 30, 2020, 9:18am UTC](https://community.fibery.io/t/upgrade-team-company-payment-method-amex/1125/4 "2020-12-30T09:18:03Z")
Hi Ralf, We don’t see rejected transactions in the payment processor, what error you see on your side? ---
**Author:** ![Ralfi](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/ralfi/32/559_2.png) [@Ralfi](https://community.fibery.io/u/Ralfi)\ **Post date:** [December 30, 2020, 9:21am UTC](https://community.fibery.io/t/upgrade-team-company-payment-method-amex/1125/5 "2020-12-30T09:21:27Z")
Hi Michael, see attached snapshot ![image](https://us1.discourse-cdn.com/flex020/uploads/fibery/original/2X/f/f7fbc6246b9de401edcdb44852c9f51ef3353ce5.png) ---
**Author:** ![mdubakov](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/mdubakov/32/10_2.png) [@mdubakov](https://community.fibery.io/u/mdubakov)\ **Post date:** [December 30, 2020, 9:47am UTC](https://community.fibery.io/t/upgrade-team-company-payment-method-amex/1125/6 "2020-12-30T09:47:46Z")
Thanks, we’ll check that asap. BTW, how many people will use Fibery in your acount? ---
**Author:** ![Ralfi](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/ralfi/32/559_2.png) [@Ralfi](https://community.fibery.io/u/Ralfi)\ **Post date:** [December 30, 2020, 9:51am UTC](https://community.fibery.io/t/upgrade-team-company-payment-method-amex/1125/7 "2020-12-30T09:51:45Z")
thx, we will start with a small team of 3 in the beginning in order to promote the tool … (will look into the option to translate into german for the DACH market here) Kindest Ralf ---
**Author:** ![Ralfi](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/ralfi/32/559_2.png) [@Ralfi](https://community.fibery.io/u/Ralfi)\ **Post date:** [December 30, 2020, 12:22pm UTC](https://community.fibery.io/t/upgrade-team-company-payment-method-amex/1125/8 "2020-12-30T12:22:02Z")
Hey Michael, just tried it again, didn’t work any ideas? Kindest Ralf ---
**Author:** ![mdubakov](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/mdubakov/32/10_2.png) [@mdubakov](https://community.fibery.io/u/mdubakov)\ **Post date:** [December 30, 2020, 1:44pm UTC](https://community.fibery.io/t/upgrade-team-company-payment-method-amex/1125/9 "2020-12-30T13:44:29Z")
Can you provide your Fibery account name? ---
**Author:** ![Ralfi](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/ralfi/32/559_2.png) [@Ralfi](https://community.fibery.io/u/Ralfi)\ **Post date:** [December 30, 2020, 1:55pm UTC](https://community.fibery.io/t/upgrade-team-company-payment-method-amex/1125/10 "2020-12-30T13:55:40Z")
[rk.agilecoach@gmail.com](mailto:rk.agilecoach@gmail.com) ---
**Author:** ![mdubakov](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/mdubakov/32/10_2.png) [@mdubakov](https://community.fibery.io/u/mdubakov)\ **Post date:** [December 30, 2020, 2:25pm UTC](https://community.fibery.io/t/upgrade-team-company-payment-method-amex/1125/11 "2020-12-30T14:25:17Z")
We are not sure how to help. Just now we tried Visa and MasterCards, both worked well. ---
**Author:** ![Ralfi](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/ralfi/32/559_2.png) [@Ralfi](https://community.fibery.io/u/Ralfi)\ **Post date:** [December 30, 2020, 2:50pm UTC](https://community.fibery.io/t/upgrade-team-company-payment-method-amex/1125/12 "2020-12-30T14:50:05Z")
We just tried it again and the form for the subscription changed, we could choose the country first and now it worked out with the previous mastercard we tried. So everything is fine, subscription to the teamplan worked out. We will start to work with fibery in 2021! Kindest Ralf ---
**Author:** ![mdubakov](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/mdubakov/32/10_2.png) [@mdubakov](https://community.fibery.io/u/mdubakov)\ **Post date:** [December 30, 2020, 3:12pm UTC](https://community.fibery.io/t/upgrade-team-company-payment-method-amex/1125/13 "2020-12-30T15:12:29Z")
Great! Glad it worked finally