# Unable to login on new mobile app

**URL:** <https://community.fibery.io/t/unable-to-login-on-new-mobile-app/10191>\
**Category:** Bugs & Issues\
**Created:** [December 19, 2025, 10:54am UTC](https://community.fibery.io/t/unable-to-login-on-new-mobile-app/10191 "2025-12-19T10:54:39Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Jason\_Wessel](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/jason_wessel/32/11645_2.png) [@Jason\_Wessel](https://community.fibery.io/u/Jason_Wessel)\
**Post date:** [December 19, 2025, 10:54am UTC](https://community.fibery.io/t/unable-to-login-on-new-mobile-app/10191/1 "2025-12-19T10:54:39Z")

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Very excited for the mobile app but after downloading, I’m unable to login. I’m redirected to the “Oops.. Page”.

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**Author:** ![alex](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/alex/32/52_2.png) [@alex](https://community.fibery.io/u/alex)\
**Post date:** [December 19, 2025, 11:04am UTC](https://community.fibery.io/t/unable-to-login-on-new-mobile-app/10191/2 "2025-12-19T11:04:05Z")

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Could you provide a few more details: were you trying to log in via Google, Microsoft, or using email and password?

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**Author:** ![Jason\_Wessel](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/jason_wessel/32/11645_2.png) [@Jason\_Wessel](https://community.fibery.io/u/Jason_Wessel)\
**Post date:** [December 19, 2025, 11:10am UTC](https://community.fibery.io/t/unable-to-login-on-new-mobile-app/10191/3 "2025-12-19T11:10:30Z")

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I’m using the email/password method. I then tried to log in through a mobile browser but it kicked me over to the mobile app login screen. I deleted the app to attempt mobile browser login again but then get an error stating that my email address is forbidden. I’m currently able to log in and out on desktop (browser and dedicated desktop app)

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**Author:** ![alex](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/alex/32/52_2.png) [@alex](https://community.fibery.io/u/alex)\
**Post date:** [December 19, 2025, 11:24am UTC](https://community.fibery.io/t/unable-to-login-on-new-mobile-app/10191/4 "2025-12-19T11:24:53Z")

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Interesting, I’ll check this case.