# Top left New entity button often gives error **URL:** \ **Category:** Bugs & Issues\ **Created:** [August 2, 2025, 11:05pm UTC](https://community.fibery.io/t/top-left-new-entity-button-often-gives-error/9333 "2025-08-02T23:05:34Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Yuri\_BC](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/yuri_bc/32/8803_2.png) [@Yuri\_BC](https://community.fibery.io/u/Yuri_BC)\ **Post date:** [August 2, 2025, 11:05pm UTC](https://community.fibery.io/t/top-left-new-entity-button-often-gives-error/9333/1 "2025-08-02T23:05:34Z")
When creating a new entity using the icon in the top left corner: ![image](https://us1.discourse-cdn.com/flex020/uploads/fibery/original/2X/3/32e0946502a1c8645af4cc19735d3c43013d5d8d.png) Most of the times when I copy past the contents of a regular document, so not even a very long one, then I see: ![image](https://us1.discourse-cdn.com/flex020/uploads/fibery/original/2X/e/e9adc39cafad91169c07db413e4389e58f5b452f.png) So for me, this popup is useless, I prevent using it because half of the times it rejects saving the content. Please fix. ---
**Author:** ![Viktar\_Zhuk](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/viktar_zhuk/32/1934_2.png) [@Viktar\_Zhuk](https://community.fibery.io/u/Viktar_Zhuk)\ **Post date:** [August 5, 2025, 11:11am UTC](https://community.fibery.io/t/top-left-new-entity-button-often-gives-error/9333/2 "2025-08-05T11:11:21Z")
Can I ask you to provide exact steps to reproduce this issue with sample values you’re trying to submit. ---
**Author:** ![Yuri\_BC](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/yuri_bc/32/8803_2.png) [@Yuri\_BC](https://community.fibery.io/u/Yuri_BC)\ **Post date:** [August 5, 2025, 2:51pm UTC](https://community.fibery.io/t/top-left-new-entity-button-often-gives-error/9333/3 "2025-08-05T14:51:55Z")
I tested with various texts lenghts and types of content. It has to do with the length, not the content. You can use Lorem Ipsum content to test. **The popup form shows the error at ANY text that is larger than approximately: Characters: 23700 (approx Tokens: 4,930)** I checked the Console, and asked Copilot to clarify the error I saw. === The user has the page “[Fibery](https://cce.fibery.io/favorites/Flow/Home/1%E2%80%9D) open and an error message is shown in the DevTools Console for this page. The error message is wrapped within below. Explain the error message and what could have caused it, and provide a way to fix it. 6953.bd0ff4c4.chunk.js:1 POST [https://cce.fibery.io/api/forms/json-rpc?m=submit-form;viewId=b033dd67-9b55-4ad0-82e7-b59adc02a2d3;formValues=…;overrideHiddenFields=true](https://cce.fibery.io/api/forms/json-rpc?m=submit-form;viewId=b033dd67-9b55-4ad0-82e7-b59adc02a2d3;formValues=%E2%80%A6;overrideHiddenFields=true) 500 (Internal Server Error) 6953.bd0ff4c4.chunk.js:1 POST [https://cce.fibery.io/api/forms/json-rpc?m=submit-form;viewId=b033dd67-9b55-4ad0-82e7-b59adc02a2d3;formValues=…;overrideHiddenFields=true](https://cce.fibery.io/api/forms/json-rpc?m=submit-form;viewId=b033dd67-9b55-4ad0-82e7-b59adc02a2d3;formValues=%E2%80%A6;overrideHiddenFields=true) 500 (Internal Server Error) Explain the error message from DevTools console 🚨 **Error Breakdown:** The message you’re seeing: ```auto POST https://cce.fibery.io/api/forms/json-rpc?... 500 (Internal Server Error) ``` means that a form submission request to Fibery’s backend failed with a **500 Internal Server Error**. This is a server-side error, indicating that something went wrong while the server was trying to process the request. * * * 🔍 **Possible Causes:** Here’s what might be triggering it: - **Invalid or malformed `formValues`** : If the data being submitted is missing required fields, has incorrect types, or violates validation rules, the server might crash during processing. - **Broken automation or script** : If the form triggers a Fibery automation or script (e.g. on submit), and that logic throws an error, it can result in a 500. - **Missing or misconfigured `viewId`** : If the `viewId` doesn’t correspond to a valid form view, the server may not know how to handle the submission. - **Backend bug or deployment issue** : Sometimes, Fibery’s backend itself might have a bug or be in an unstable state. * * * 🛠 **How to Fix It:** Here are steps you can take to troubleshoot and resolve: 1. **Check the form schema** : 2. **Inspect automations** : 3. **Verify the `viewId`** : 4. **Use Fibery’s API debugger** : 5. **Contact support** : * * * 💡 Bonus Tip: If you’re using automation to populate the form or submit it programmatically, try submitting manually with minimal data to isolate whether the issue is with the payload or the server logic. Want help inspecting the payload or automating a fallback? I’m all ears. === I tested with various texts lenghts and types of content.It has to do with the length, not the content.The popup form shows the error at ANY text that is larger than approximately:Characters: 23700 (approx Tokens: 4,930) === 🔍 Thanks for narrowing it down—this is super helpful. Based on your testing, it’s clear that the issue is **related to payload size** rather than the content type. Here’s what’s happening and how you might work around it: 🚨 **Why It’s Failing** When you submit a form with text longer than ~23,700 characters (~4,930 tokens), the server responds with a `500 Internal Server Error`. That strongly suggests: - **Server-side parsing or storage limits** : The backend may have a maximum character or token limit configured per field or overall form submission. - **Database constraints** : If the field is mapped to a column with limited capacity (e.g. `VARCHAR(16000)`), exceeding it can break the insert logic. - **Timeouts or memory exhaustion** : Larger payloads could cause the server to exceed processing time or memory, triggering a 500. ---
**Author:** ![Viktar\_Zhuk](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/viktar_zhuk/32/1934_2.png) [@Viktar\_Zhuk](https://community.fibery.io/u/Viktar_Zhuk)\ **Post date:** [August 6, 2025, 9:55am UTC](https://community.fibery.io/t/top-left-new-entity-button-often-gives-error/9333/4 "2025-08-06T09:55:19Z")
Thanks, was able to reproduce. Extended a bit an ingestion size for the form data, so couple rich text fields should now be able to pass through.