# Support desk to bookshelf - our custom apps so far

**URL:** <https://community.fibery.io/t/support-desk-to-bookshelf-our-custom-apps-so-far/11184>\
**Category:** Fibery Showcase\
**Created:** [August 19, 2026, 12:28pm UTC](https://community.fibery.io/t/support-desk-to-bookshelf-our-custom-apps-so-far/11184 "2026-08-19T12:28:14Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![TBSFelicia](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/tbsfelicia/32/14344_2.png) [@TBSFelicia](https://community.fibery.io/u/TBSFelicia)\
**Post date:** [August 19, 2026, 12:28pm UTC](https://community.fibery.io/t/support-desk-to-bookshelf-our-custom-apps-so-far/11184/1 "2026-08-19T12:28:14Z")

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I’ve shipped 10 apps to our team so far, including a fully custom support inbox tailoredto exactly what our team needs the second we open an email.

 ![HeroDesk Email Update](https://us1.discourse-cdn.com/flex020/uploads/fibery/original/2X/c/cb90dcccaaa1bb678b8677604a399a4892bff335.png)

Yesterday a coworker asked, “I have folders — can I keep my emails in folders?” Yes, you can. I shipped it that afternoon.

![image](https://us1.discourse-cdn.com/flex020/uploads/fibery/original/2X/1/16d203a29a214935f2304e44c09e0bc515b8c008.png)

When she followed up asking if she could add a _new_ folder — because in our last support tool that meant some multi-step workaround — I got to just say: yep, type the name, hit create, already done.

 ![image](https://us1.discourse-cdn.com/flex020/uploads/fibery/original/2X/f/f74a98cb5c2ae684245d00f56281c4425d09224a.png)

That kind of turnaround is a game-changer for how we think about tools. Instead of working around limitations, now the answer can be: build it.

But not every app is mission-critical, as a team powered by books, sometimes you just need a dopamine hit of scrolling through some bookshelves and seeing what everyone’s reading.

 ![Bookshelf](https://us1.discourse-cdn.com/flex020/uploads/fibery/original/2X/3/3f0845c382b42f7af5e749822259e281c1940129.jpeg)

I can’t speak to every use case out there — I’m sure there are things people want that custom apps can’t do yet. But everything I’ve needed so far, they’ve delivered, whether that’s a support tool the whole company relies on or a just-for-fun bookshelf.

One thing that makes a real difference for us: maintaining our own internal component/style reference. Fibery’s UI kit keeps the base look consistent, but working locally with that reference on top of it means every app I ship — support desk, Team Shelf, whatever’s next — actually feels like the same product instead of ten disconnected tools that happen to share a login. And it means I don’t relitigate the same decisions every time — nav placement, modal behavior, what a primary button looks like — those are settled, so starting a new app is mostly just new data and logic, not new design calls.