I wanted to add in some ideas for what I’m hoping to see for the Intercom integrations. I thought I’d provide this as you had a request in Twitter for the upcoming GitHub integration. This is another important integration for my team:
So here goes!
One reason I am using Fibery is to bring my CRM functionality into my work management tool. I have not had success with Salesforce, Hubspot, etc. and integrating with work that needs to be done around my entire team. So when you guys seemed to move off of the CRM focus (for now only I hope!):
So I’d like to see the Intercom integration complement as much as possible using Fibery as a CRM to track leads that are coming through Intercom. With that in mind, things like:
2 way sync with Intercom tasks and Fibery tasks
Feature Request tracking: Tie in conversations in Fibery to specific users making the request, by connecting to their entities in Fibery
Possible creation of new entity in Fibery that’s a CRM record from a new lead that comes in through Intercom.
Also, I think you guys are really focusing on Product Development and feedback loops, lean product mgmt, and other good, modern practices with the Intercom integration, based on what I’ve read in your Medium, Twitter, etc. So I’d love to see big capability here:
Ability to link Intercom convos into Fibery entities of “Feature Requests” that in turn can link to planned Features in a Prod. Dev. App
Create Feature Requests from Intercom conversations.
Some of the Product Management apps out there, like ProductBoard, have integrations with Intercom that are geared towards this capability.
I hope that all makes sense, and eager to see the Integration when you guys get to it! If you are tracking, I would vote to get GitHub done first, then Intercom. I need both, but I need GitHub more