# 'Page Unresponsive' issue often happening with the AI Assistant chatbot

**URL:** <https://community.fibery.io/t/page-unresponsive-issue-often-happening-with-the-ai-assistant-chatbot/5845>\
**Category:** Bugs & Issues\
**Created:** [February 13, 2024, 6:55pm UTC](https://community.fibery.io/t/page-unresponsive-issue-often-happening-with-the-ai-assistant-chatbot/5845 "2024-02-13T18:55:27Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Yuri\_BC](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/yuri_bc/32/8803_2.png) [@Yuri\_BC](https://community.fibery.io/u/Yuri_BC)\
**Post date:** [February 13, 2024, 6:55pm UTC](https://community.fibery.io/t/page-unresponsive-issue-often-happening-with-the-ai-assistant-chatbot/5845/1 "2024-02-13T18:55:27Z")

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![chrome_V6sJer57D4](https://us1.discourse-cdn.com/flex020/uploads/fibery/original/2X/6/6fdf578721eefe2e6617ee7b3577514e34f5fa70.png)

This often happens after a few question answer exchanges in the same chat of the AI Assistant.  
…to the point that I now don’t use it any more, especially with more complex questions.

Waiting never resolves the issue, and the page freezes and cannot be clicked anywhere; only closing the browser tab resoves it, but then the AI Assistant session is lost.

This happens in my own spaces, as well as in the [Fibery User Guide AI Assistant](https://the.fibery.io/@public/User_Guide/Start-6568#ai-assistant/guide)

So I assume it is not a problem of my own space setup.  
I have a strong Laptop so that’s not the issue.

However, it may be my internet connection fluctuations, **but I like to verify with other users their experience with it.**

Are developers aware of this issue?

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**Author:** ![Yuri\_BC](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/yuri_bc/32/8803_2.png) [@Yuri\_BC](https://community.fibery.io/u/Yuri_BC)\
**Post date:** [February 19, 2024, 2:30pm UTC](https://community.fibery.io/t/page-unresponsive-issue-often-happening-with-the-ai-assistant-chatbot/5845/2 "2024-02-19T14:30:54Z")

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The only way to save a chat when the AI Assitant window freezes, is to create a screenshot and to use an external app to convert the image to text. This is as far as the visible text on the screen. 😓

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**Author:** ![Vova](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/vova/32/14732_2.png) [@Vova](https://community.fibery.io/u/Vova)\
**Post date:** [February 19, 2024, 5:16pm UTC](https://community.fibery.io/t/page-unresponsive-issue-often-happening-with-the-ai-assistant-chatbot/5845/3 "2024-02-19T17:16:49Z")

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Will try to reproduce

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**Author:** ![Vova](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/vova/32/14732_2.png) [@Vova](https://community.fibery.io/u/Vova)\
**Post date:** [February 21, 2024, 5:08pm UTC](https://community.fibery.io/t/page-unresponsive-issue-often-happening-with-the-ai-assistant-chatbot/5845/4 "2024-02-21T17:08:52Z")

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Sorry, I can’t reproduce the issue.  
Quite often some browser extensions are a root cause of such issues.  
Can you try it please in incognito mode (which is equivalent of disabled extensions) and with different browsers?