# Mobile file permissions error **URL:** \ **Category:** Mobile\ **Created:** [January 29, 2026, 3:32pm UTC](https://community.fibery.io/t/mobile-file-permissions-error/10318 "2026-01-29T15:32:51Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![Tommy\_Hedley](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/tommy_hedley/32/6468_2.png) [@Tommy\_Hedley](https://community.fibery.io/u/Tommy_Hedley)\ **Post date:** [January 29, 2026, 3:32pm UTC](https://community.fibery.io/t/mobile-file-permissions-error/10318/1 "2026-01-29T15:32:51Z")
I am getting a permissions error when attempting to download any files using the mobile app on iOS. My phone and app are up to date and I am using an Admin account. ---
**Author:** ![Tommy\_Hedley](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/tommy_hedley/32/6468_2.png) [@Tommy\_Hedley](https://community.fibery.io/u/Tommy_Hedley)\ **Post date:** [February 2, 2026, 4:14pm UTC](https://community.fibery.io/t/mobile-file-permissions-error/10318/2 "2026-02-02T16:14:26Z")
I looks like it was an iOS 26 bug 🤮. I deleted and re-installed Fibery and was re-prompted to pick a download location. ---
**Author:** ![Tommy\_Hedley](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/tommy_hedley/32/6468_2.png) [@Tommy\_Hedley](https://community.fibery.io/u/Tommy_Hedley)\ **Post date:** [February 3, 2026, 8:50pm UTC](https://community.fibery.io/t/mobile-file-permissions-error/10318/3 "2026-02-03T20:50:06Z")
Nevermind, the issue persists. It worked for one download and now I get the same error. ---
**Author:** ![alex](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/alex/32/52_2.png) [@alex](https://community.fibery.io/u/alex)\ **Post date:** [February 3, 2026, 9:03pm UTC](https://community.fibery.io/t/mobile-file-permissions-error/10318/4 "2026-02-03T21:03:03Z")
Thank you, I will check this bug, we will fix it. ---
**Author:** ![Tommy\_Hedley](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/tommy_hedley/32/6468_2.png) [@Tommy\_Hedley](https://community.fibery.io/u/Tommy_Hedley)\ **Post date:** [May 12, 2026, 2:37pm UTC](https://community.fibery.io/t/mobile-file-permissions-error/10318/5 "2026-05-12T14:37:45Z")
I just wanted to bump this again, all downloadable files are still basically useless on mobile for me. ---
**Author:** ![alex](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/alex/32/52_2.png) [@alex](https://community.fibery.io/u/alex)\ **Post date:** [May 14, 2026, 12:07pm UTC](https://community.fibery.io/t/mobile-file-permissions-error/10318/6 "2026-05-14T12:07:21Z")
We already fix this issue for multiple files in **1.1.2 build** , could you please check again? ---
**Author:** ![Tommy\_Hedley](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/tommy_hedley/32/6468_2.png) [@Tommy\_Hedley](https://community.fibery.io/u/Tommy_Hedley)\ **Post date:** [May 14, 2026, 1:29pm UTC](https://community.fibery.io/t/mobile-file-permissions-error/10318/7 "2026-05-14T13:29:55Z")
The issue still persists for me. I’m on the 1.1.2 version. When I initially re-install the app, the download works as you show. However as soon as I close and reopen it (specifically if I kill the process and restart), I get the permissions error. It’s like it loses permissions when the process is killed. The app never re-prompts me with the iOS folder picker either. ![IMG_4371](https://us1.discourse-cdn.com/flex020/uploads/fibery/original/2X/f/f567196c26123f4dfbd36e711d869226293c80bf.jpeg) ![IMG_4372](https://us1.discourse-cdn.com/flex020/uploads/fibery/original/2X/d/d04f61fbeeb086350a2e916433560e377cb23a11.png) ---
**Author:** ![alex](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/alex/32/52_2.png) [@alex](https://community.fibery.io/u/alex)\ **Post date:** [May 14, 2026, 1:35pm UTC](https://community.fibery.io/t/mobile-file-permissions-error/10318/8 "2026-05-14T13:35:40Z")
Thanks, will dig to this again 🪏 ---
**Author:** ![alex](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/alex/32/52_2.png) [@alex](https://community.fibery.io/u/alex)\ **Post date:** [June 11, 2026, 3:13pm UTC](https://community.fibery.io/t/mobile-file-permissions-error/10318/9 "2026-06-11T15:13:17Z")
Could you please try deleting the app, installing the latest version (1.1.3) from the App Store, and then tapping the PDF file again? If it asks about notifications, please enable them. 🙂 ---
**Author:** ![Tommy\_Hedley](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/tommy_hedley/32/6468_2.png) [@Tommy\_Hedley](https://community.fibery.io/u/Tommy_Hedley)\ **Post date:** [June 11, 2026, 6:29pm UTC](https://community.fibery.io/t/mobile-file-permissions-error/10318/10 "2026-06-11T18:29:04Z")
Just tried this again, I still have the same issue. I am able to successfully download the first time I open up the app after re-downloading. If I close the app and then re-open and try again, I get the same permission failure. I can send a short video separately, the one I took is too large to upload. Edit: The specific error message is: ```plaintext UnexpectedException: You don't have permission to save the file "file_name.pdf" in the folder "Fibery". (at ExpoModulesCore/SyncFunctionDefinition.swift:139) ``` ---
**Author:** ![alex](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/alex/32/52_2.png) [@alex](https://community.fibery.io/u/alex)\ **Post date:** [June 11, 2026, 6:47pm UTC](https://community.fibery.io/t/mobile-file-permissions-error/10318/11 "2026-06-11T18:47:29Z")
> [@Tommy\_Hedley](#): > > `UnexpectedException: You don't have permission to save the file "file_name.pdf" in the folder "Fibery". (at ExpoModulesCore/SyncFunctionDefinition.swift:139)` Thanks for the error message. I’ll take a look. ---
**Author:** ![alex](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/alex/32/52_2.png) [@alex](https://community.fibery.io/u/alex)\ **Post date:** [June 12, 2026, 7:45am UTC](https://community.fibery.io/t/mobile-file-permissions-error/10318/12 "2026-06-12T07:45:41Z")
Could you please try installing the new 1.1.4 version from the App Store and see if the issue is still there? ---
**Author:** ![Tommy\_Hedley](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/tommy_hedley/32/6468_2.png) [@Tommy\_Hedley](https://community.fibery.io/u/Tommy_Hedley)\ **Post date:** [June 12, 2026, 1:57pm UTC](https://community.fibery.io/t/mobile-file-permissions-error/10318/13 "2026-06-12T13:57:36Z")
Fixed! Amazing, thank you for tracking this down!!! This makes the app so much more usable for our team 🙌 ---
**Author:** ![Chr1sG](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/chr1sg/32/3941_2.png) [@Chr1sG](https://community.fibery.io/u/Chr1sG)\ **Post date:** [July 23, 2026, 3:37pm UTC](https://community.fibery.io/t/mobile-file-permissions-error/10318/14 "2026-07-23T15:37:50Z")