# Mail sync always fails

**URL:** <https://community.fibery.io/t/mail-sync-always-fails/2919>\
**Category:** Bugs & Issues\
**Created:** [June 7, 2022, 7:04am UTC](https://community.fibery.io/t/mail-sync-always-fails/2919 "2022-06-07T07:04:28Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![mgiammarco](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/mgiammarco/32/4033_2.png) [@mgiammarco](https://community.fibery.io/u/mgiammarco)\
**Post date:** [June 7, 2022, 7:04am UTC](https://community.fibery.io/t/mail-sync-always-fails/2919/1 "2022-06-07T07:04:28Z")

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Hi,  
mail sync of an imap email always fails with:  
Data contains special symbols and can not be processed

Is it due that I use italian accents?  
Thanks,  
Mario

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**Author:** ![Oleg](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/oleg/32/1887_2.png) [@Oleg](https://community.fibery.io/u/Oleg)\
**Post date:** [June 7, 2022, 7:06am UTC](https://community.fibery.io/t/mail-sync-always-fails/2919/2 "2022-06-07T07:06:29Z")

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Hi, @mgiammarco

Thanks for letting us know. We will check that.

Thanks,  
Oleg

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**Author:** ![Anastasiya\_Karabitsk](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/anastasiya_karabitsk/32/5142_2.png) [@Anastasiya\_Karabitsk](https://community.fibery.io/u/Anastasiya_Karabitsk)\
**Post date:** [June 7, 2022, 11:15am UTC](https://community.fibery.io/t/mail-sync-always-fails/2919/3 "2022-06-07T11:15:50Z")

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Hi, @mgiammarco  
Do you configure integration for Google account or via IMAP settings?  
Thanks,  
Anastasiya