# Live Conversational Support Agent

**URL:** <https://community.fibery.io/t/live-conversational-support-agent/9356>\
**Category:** Ideas & Features\
**Tags:** ai\
**Created:** [August 5, 2025, 11:37am UTC](https://community.fibery.io/t/live-conversational-support-agent/9356 "2025-08-05T11:37:45Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Yuri\_BC](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/yuri_bc/32/8803_2.png) [@Yuri\_BC](https://community.fibery.io/u/Yuri_BC)\
**Post date:** [August 5, 2025, 11:37am UTC](https://community.fibery.io/t/live-conversational-support-agent/9356/1 "2025-08-05T11:37:45Z")

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We’re exploring the integration of a live, conversational support agent in Fibery — something real-time, thread-aware, and context-sensitive that can assist users dynamically (vs the current Smart Agent, which is great for queries but too slow and stateless for support use cases).

Are you planning to offer a native version of this?  
Or is the expectation that users build it externally via the API?

If the latter, do you have any advice or recommended apps for external agents?