Thanks @mdubakov. Our primary need for Fibery is to be able to improve our work management overall, in a real way, by really considering “lean” principles and the core concepts of kanban. One of the problems we have is people focusing on too many tasks and trying to multitask, which is for most people super inefficient. If we can control the WIP even in a soft way, it acts as an everpresent reminder to focus, and to not multitask. We have a formal way of capturing support request tickets, but, there are actually a bunch of other tasks that also need to be managed of course.
Another problem is “what’s the definition of done” for some support request, and, I think there are several ways to skin the cat so to speak:
- Make some states that act as a reminder to do the usual common things like “User Confirmation” (that it’s actually done), “Update Documentation” and so on, to kind of move the card through a series of steps before that card is really considered done. It might be a bit hacky at first, having a bunch of extra states to move the card through, but, it can be done by us. It would be best if there were ways to have “substates” on the board, so you don’t have to resort to weird naming.
- Make some kind of way to make comments at the top of each column, related to the rules about moving cards out of the state. Indeed, this is also “soft” in that it’s up to the user to do it right, but, the reminder is there and if you expect users to be adults, then you can have a discussion if there is a quality problem. Maybe this is some icon that, when you hover over it, it shows the tips regarding moving out of that state.