We are using fibery for a number of things and enjoying it greatly. The latest thing we have implemented is a ticketing system , with a contact alias connected via IMAP / POP3. The problem we have run into is new emails should reflect in the incoming database, but this requires our manual interaction, else there is 60 minutes between refresh. It looks like we may need to build some middleware to handle this, but it would be great if there was a built in way - or if others have tackled this issue and can share info.
Anyone successfully implemented email integration with refresh time <30 mins?