# Fibery Windows App, Content Never Loads

**URL:** <https://community.fibery.io/t/fibery-windows-app-content-never-loads/6456>\
**Category:** Bugs & Issues\
**Created:** [July 31, 2024, 9:25am UTC](https://community.fibery.io/t/fibery-windows-app-content-never-loads/6456 "2024-07-31T09:25:29Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![uniquelau](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/uniquelau/32/3836_2.png) [@uniquelau](https://community.fibery.io/u/uniquelau)\
**Post date:** [July 31, 2024, 9:25am UTC](https://community.fibery.io/t/fibery-windows-app-content-never-loads/6456/1 "2024-07-31T09:25:29Z")

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I recently downloaded the Fibery Windows App (yay tabs!)

Issue

- Rich text fields never load
- Impacts all databases
- Observed on two devices

 ![image](https://us1.discourse-cdn.com/flex020/uploads/fibery/original/2X/4/43a281126a914600d4dfa041aa6b4e52619ff03f.png)

This isn’t a connectivity issue, as I can access the same entities Fibery within a web browser with no issues.

Happy to help you guys debug.

I can’t find any prompt in the UI that states the app is outdated, but I only installed around 2 weeks ago, so it’s fairly fresh.

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<div class="post-metadata">

**Author:** ![Polina\_Zenevich](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/polina_zenevich/32/480_2.png) [@Polina\_Zenevich](https://community.fibery.io/u/Polina_Zenevich)\
**Post date:** [July 31, 2024, 11:20am UTC](https://community.fibery.io/t/fibery-windows-app-content-never-loads/6456/2 "2024-07-31T11:20:47Z")

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Hi!  
And was it loading without the app?  
Usually it means that our collaboc (document aka rich text) is struggling with the internet connection

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<div class="post-metadata">

**Author:** ![uniquelau](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/uniquelau/32/3836_2.png) [@uniquelau](https://community.fibery.io/u/uniquelau)\
**Post date:** [August 1, 2024, 2:26pm UTC](https://community.fibery.io/t/fibery-windows-app-content-never-loads/6456/3 "2024-08-01T14:26:13Z")

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Yes the content always loads when the same entity is accessed outside of the app using a browser.

Here is an example: Browser v App.

![image](https://us1.discourse-cdn.com/flex020/uploads/fibery/original/2X/1/13a371f96c617a4abfbee377ab6fbd22ef97ea6d.png)