# Email integration configuration not working

**URL:** https://community.fibery.io/t/email-integration-configuration-not-working/5769
**Category:** Bugs & Issues
**Created:** [January 29, 2024, 6:58pm UTC](https://community.fibery.io/t/email-integration-configuration-not-working/5769 "2024-01-29T18:58:18Z")
**Posts on this page:** 10
**Page:** 1

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### Author: ![Yuri\_BC](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/yuri_bc/32/8803_2.png) [@Yuri\_BC](https://community.fibery.io/u/Yuri_BC)
#### Post date: [January 29, 2024, 6:58pm UTC](https://community.fibery.io/t/email-integration-configuration-not-working/5769/1 "2024-01-29T18:58:18Z")

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When clicking on the ‘configure’ link in the email integration configuration, the error is ‘Could not load source info’

![chrome_l43S1E0PRx](https://us1.discourse-cdn.com/flex020/uploads/fibery/original/2X/8/80f737f33ab19a3207be8be70f69852141a7edeb.png)

![chrome_PWnv2c81Hk](https://us1.discourse-cdn.com/flex020/uploads/fibery/original/2X/8/8e34829165de7d3fb9d7e9f0a0c169fc6dcf8a2e.png)

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### Author: ![Evgeni\_Kisel](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/evgeni_kisel/32/13938_2.png) [@Evgeni\_Kisel](https://community.fibery.io/u/Evgeni_Kisel)
#### Post date: [January 31, 2024, 6:12am UTC](https://community.fibery.io/t/email-integration-configuration-not-working/5769/2 "2024-01-31T06:12:27Z")

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could u try again, please?

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### Author: ![Yuri\_BC](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/yuri_bc/32/8803_2.png) [@Yuri\_BC](https://community.fibery.io/u/Yuri_BC)
#### Post date: [January 31, 2024, 10:32am UTC](https://community.fibery.io/t/email-integration-configuration-not-working/5769/3 "2024-01-31T10:32:31Z")

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It now works and I can access it again, thank you.

By the way, would it be possible to implement '“Sign in with Google.” 2FA verification?

Google disabled my gmail account after connecting it to Fibery, while I used an app password.  
According to Google an app password is less secure and not recommended.

Will Fibery inplement OAuth 2.0 soon?

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### Author: ![Yuri\_BC](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/yuri_bc/32/8803_2.png) [@Yuri\_BC](https://community.fibery.io/u/Yuri_BC)
#### Post date: [January 31, 2024, 12:13pm UTC](https://community.fibery.io/t/email-integration-configuration-not-working/5769/4 "2024-01-31T12:13:56Z")

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Another question, is it possible to make multiple Email account use the same Message database? Currently I need to have an automation to conver them.

Also, when re-authenticating an email account (for whatever reason, but it happens regularly) the re-authenticated but same email account cannot be set to existing databases, therefore I end up with multiple databases like Inbox1, Inbox2, Inbox3 of which only one is working, but the others also contain data that needs to be retained.

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### Author: ![Yuri\_BC](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/yuri_bc/32/8803_2.png) [@Yuri\_BC](https://community.fibery.io/u/Yuri_BC)
#### Post date: [January 31, 2024, 4:14pm UTC](https://community.fibery.io/t/email-integration-configuration-not-working/5769/5 "2024-01-31T16:14:29Z")

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Another request: to allow Email integration databases to be renamed after their creation. This is currently not possible.

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### Author: ![Evgeni\_Kisel](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/evgeni_kisel/32/13938_2.png) [@Evgeni\_Kisel](https://community.fibery.io/u/Evgeni_Kisel)
#### Post date: [February 2, 2024, 5:07am UTC](https://community.fibery.io/t/email-integration-configuration-not-working/5769/6 "2024-02-02T05:07:43Z")

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> Another request: to allow Email integration databases to be renamed after their creation. This is currently not possible.

You can rename them as other (normal) databases. You don’t have to do it via synchronization screens.

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### Author: ![Evgeni\_Kisel](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/evgeni_kisel/32/13938_2.png) [@Evgeni\_Kisel](https://community.fibery.io/u/Evgeni_Kisel)
#### Post date: [February 2, 2024, 5:08am UTC](https://community.fibery.io/t/email-integration-configuration-not-working/5769/7 "2024-02-02T05:08:27Z")

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> [@Yuri\_BC](#):
>
> Another question, is it possible to make multiple Email account use the same Message database? Currently I need to have an automation to conver them.

Currently it’s impossible to connect different integration accounts to one integration.

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### Author: ![Oleg](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/oleg/32/1887_2.png) [@Oleg](https://community.fibery.io/u/Oleg)
#### Post date: [February 2, 2024, 8:44am UTC](https://community.fibery.io/t/email-integration-configuration-not-working/5769/8 "2024-02-02T08:44:56Z")

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Hello, @Yuri_BC

> is it possible to make multiple Email account use the same Message database?

Unfortunately it is not possible for now.

> when re-authenticating an email account (for whatever reason, but it happens regularly) the re-authenticated but same email account cannot be set to existing databases

You can replace invalid account by providing new one.

 ![image](https://us1.discourse-cdn.com/flex020/uploads/fibery/original/2X/f/f16bc134e057afd6e06899d27cb758ef5f6511d0.png)

Thanks,  
Oleg

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### Author: ![Oleg](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/oleg/32/1887_2.png) [@Oleg](https://community.fibery.io/u/Oleg)
#### Post date: [February 2, 2024, 8:46am UTC](https://community.fibery.io/t/email-integration-configuration-not-working/5769/9 "2024-02-02T08:46:21Z")

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> [@Yuri\_BC](#):
>
> Will Fibery inplement OAuth 2.0 soon?

Yes, it’s in plans, but unfortunately we can not say the exact dates.

Thanks,  
Oleg

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### Author: ![mdubakov](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/mdubakov/32/10_2.png) [@mdubakov](https://community.fibery.io/u/mdubakov)
#### Post date: [December 5, 2024, 6:55pm UTC](https://community.fibery.io/t/email-integration-configuration-not-working/5769/10 "2024-12-05T18:55:33Z")

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> [@Yuri\_BC](#):
>
> Another question, is it possible to make multiple Email account use the same Message database? Currently I need to have an automation to conver them.

Now you can do it

> [@December 5, 2024 / snowflake Sync several email accounts into the same database, new Sticky notes, LaTeX in rich text](https://community.fibery.io/t/december-5-2024-sync-several-email-accounts-into-the-same-database-new-sticky-notes-latex-in-rich-text/7899):
>
> First winter release with some unexpected features is here. broccoli Sync several email accounts into the same database Now you can sync several personal email accounts into the same database. For example, for CRM use case you have 3 sales reps that communicate with customers and want to sync all their emails into a single Emails database. Check the [detailed user guide how to enable multiple emails accounts](https://the.fibery.io/@public/User_Guide/Guide/Multiple-Email-Accounts-Sync-381). Setup new Email Sync and enable Allow users to add personal integrations option.
