# Custom Integration sync is stuck: Cannot cancel sync nor Disable it

**URL:** <https://community.fibery.io/t/custom-integration-sync-is-stuck-cannot-cancel-sync-nor-disable-it/4209>\
**Category:** Bugs & Issues\
**Tags:** integration\
**Created:** [March 30, 2023, 11:07pm UTC](https://community.fibery.io/t/custom-integration-sync-is-stuck-cannot-cancel-sync-nor-disable-it/4209 "2023-03-30T23:07:52Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Matt\_Blais](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/matt_blais/32/1464_2.png) [@Matt\_Blais](https://community.fibery.io/u/Matt_Blais)\
**Post date:** [March 30, 2023, 11:07pm UTC](https://community.fibery.io/t/custom-integration-sync-is-stuck-cannot-cancel-sync-nor-disable-it/4209/1 "2023-03-30T23:07:52Z")

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I paused my integration service during debugging, while Fibery was doing a sync.

Usually Fibery just reports that the socket was closed, and cancels the sync.

**But this time Fibery did not detect the closed socket, and now it appears stuck –**  
I can neither cancel the sync, nor Disable the Integration:

 ![image](https://us1.discourse-cdn.com/flex020/uploads/fibery/original/2X/4/4555d067bc044ba5828dede5eccb2be357c50368.png)

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**Author:** ![Matt\_Blais](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/matt_blais/32/1464_2.png) [@Matt\_Blais](https://community.fibery.io/u/Matt_Blais)\
**Post date:** [March 31, 2023, 12:41am UTC](https://community.fibery.io/t/custom-integration-sync-is-stuck-cannot-cancel-sync-nor-disable-it/4209/2 "2023-03-31T00:41:59Z")

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Eventually it stopped trying (“Sync failed”) and then I was able to Disable the integration.