# Critical error in collaboratioon service

**URL:** <https://community.fibery.io/t/critical-error-in-collaboratioon-service/3495>\
**Category:** Bugs & Issues\
**Created:** [November 8, 2022, 7:12am UTC](https://community.fibery.io/t/critical-error-in-collaboratioon-service/3495 "2022-11-08T07:12:55Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![wmaehr\_pr](https://avatars.discourse-cdn.com/v4/letter/w/dc4da7/32.png) [@wmaehr\_pr](https://community.fibery.io/u/wmaehr_pr)\
**Post date:** [November 8, 2022, 7:12am UTC](https://community.fibery.io/t/critical-error-in-collaboratioon-service/3495/1 "2022-11-08T07:12:55Z")

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One of our team members in Vietnam is experiencing this since yesterday across browsers. Only on his device, though.

Any debug info you’d want to see?

Thanks,  
Wolf

 ![image](https://us1.discourse-cdn.com/flex020/uploads/fibery/original/2X/3/364cb6d2c03001f1f73e5bf0a260ff00247fcaa9.jpeg)

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**Author:** ![wmaehr\_pr](https://avatars.discourse-cdn.com/v4/letter/w/dc4da7/32.png) [@wmaehr\_pr](https://community.fibery.io/u/wmaehr_pr)\
**Post date:** [November 8, 2022, 8:20am UTC](https://community.fibery.io/t/critical-error-in-collaboratioon-service/3495/2 "2022-11-08T08:20:14Z")

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PS: Some more info from my team member:

1. MacBook Pro 2018, macOS Big Sur 11.6.5, google chrome (latest version), brave (latest version) and safari
2. Console error as per screenshot below
3. I tried to use 4G as hotpot wifi and another network but still same

 ![image](https://us1.discourse-cdn.com/flex020/uploads/fibery/original/2X/1/1da6af5e69ec6f8697c935b8f2b1cc26b5c0dbc2.png)

PPS: Our other team members in Vietnam do not face the same issue.

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**Author:** ![Vova](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/vova/32/14732_2.png) [@Vova](https://community.fibery.io/u/Vova)\
**Post date:** [November 8, 2022, 11:17am UTC](https://community.fibery.io/t/critical-error-in-collaboratioon-service/3495/3 "2022-11-08T11:17:23Z")

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Hi Wolf,

From the screenshots you’ve sent - I see global network problem. There is no websocket connection to any service. Even Intercom failed to load.  
First of all in similar cases I suggest to try open the site in chrome incognito mode (without any browser extensions) but you tried in several browsers so I assume there is some firewall or adblocker installed on the machine.  
Looks like your colleague have to check network / antivirus / adblocker or firewall settings locally.