# Confusing subscription pricing info **URL:** \ **Category:** Misc\ **Created:** [January 21, 2026, 2:28pm UTC](https://community.fibery.io/t/confusing-subscription-pricing-info/10281 "2026-01-21T14:28:20Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![Chr1sG](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/chr1sg/32/3941_2.png) [@Chr1sG](https://community.fibery.io/u/Chr1sG)\ **Post date:** [January 21, 2026, 2:28pm UTC](https://community.fibery.io/t/confusing-subscription-pricing-info/10281/1 "2026-01-21T14:28:20Z")
> [@blossom Fibery strategy 2026](https://community.fibery.io/t/fibery-strategy-2026/10170/38): > > Your subscription page could use an update, along with explanations of what a subscription entails for people who are not as savvy with software licensing. What page are you referring to? Something on the website, or something in the product? ---
**Author:** ![Siara](https://avatars.discourse-cdn.com/v4/letter/s/65b543/32.png) [@Siara](https://community.fibery.io/u/Siara)\ **Post date:** [January 21, 2026, 2:50pm UTC](https://community.fibery.io/t/confusing-subscription-pricing-info/10281/2 "2026-01-21T14:50:23Z")
The good ole Pricing splash page: [Pricing — Fibery](https://fibery.com/pricing) I think your strategy of targeting tech savvy leaders is going to have you running into this: 1. Tech-savvy User at Organization discovers Fibery, obtains single license, begins using it 2. Confirms org-wide benefits, desire for more licenses 3. **Other Organization employee not using Fibery** searches for Fibery - Subscriptions - Pricing, using search engine, lands on Fibery’s website 1. For this person/use - Fibery’s Pricing page needs something about “If your organization already has an account and you want to add more users”. I think it’s not clear the difference between signing up a new account/workspace vs. adding more paid users to an existing account. I think the way it’s currently set up, you guys are assuming that all Fibery-related decisions at an organization are filtered through the tech-savvy user. So while you might have this: desire for new licenses → tech-savvy User who is architect of the workspace → invites new users You are also going to have this: desire for new licenses → Organization admins, procurement department, people who have never seen Fibery before → Fibery Pricing webpage **Edit:** I didn’t intend to turn this into a personal customer service/troubleshooting post!! I think it speaks to Fibery’s overall strategy though to pay attention to how to communicate to both their tech-savvy user base, and all of the people that support us tech-savvy users 🙂 ---
**Author:** ![Chr1sG](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/chr1sg/32/3941_2.png) [@Chr1sG](https://community.fibery.io/u/Chr1sG)\ **Post date:** [January 21, 2026, 3:32pm UTC](https://community.fibery.io/t/confusing-subscription-pricing-info/10281/3 "2026-01-21T15:32:21Z")
> [@Siara](#): > > I think it’s not clear the difference between signing up a new account/workspace vs. adding more paid users to an existing account. Why do you think this? The pricing page only refers to users, it doesn’t talk about accounts per se. In other words, starting a new workspace with 5 users on the Pro plan costs the same as adding 5 users to an existing workspace on the Pro plan. Are there other pricing pages for similar SaaS tools that you think demonstrate a clearer explanation of per user pricing? ---
**Author:** ![timothy](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/timothy/32/11812_2.png) [@timothy](https://community.fibery.io/u/timothy)\ **Post date:** [January 21, 2026, 3:46pm UTC](https://community.fibery.io/t/confusing-subscription-pricing-info/10281/4 "2026-01-21T15:46:33Z")
My understanding of Siara’s comment is not that the pricing per se is a question, but _how_ to pay. In other words, the page answers “how much will I have to pay” but doesn’t make it clear “_how do I get you the money to add 5 more users_ (vs 5 new users)_?_” I’m not sure if other software makes it more clear, but I do know I was also a little unsure how to add another user. I ended up just ‘adding’ the other user and then got billed. Makes sense, but if you’re shooting for enterprise, don’t make it hard for the AP people to give you money because they don’t have any reason to love Fibery - they love the companies that make it easy for them to pay and record! ---
**Author:** ![Siara](https://avatars.discourse-cdn.com/v4/letter/s/65b543/32.png) [@Siara](https://community.fibery.io/u/Siara)\ **Post date:** [January 21, 2026, 3:50pm UTC](https://community.fibery.io/t/confusing-subscription-pricing-info/10281/5 "2026-01-21T15:50:00Z")
> [@Chr1sG](#): > > In other words, a new workspace with 5 users on the Pro plan is the same as adding 5 users to an exsiting workspace on the Pro plan. Well, see, this is already a bit confusing. 😂 I don’t agree that these are the same thing. Scenario 1: A new workspace with 5 Pro users = 5 licenses Scenario 2: An existing workspace **(which implies an existing Pro user)** + 5 users = 6 licenses Even if we’re talking about the same number of licenses, while the total price might be the same, the method of purchase is not. The operational aspect is very different, depending on how purchases are handled by your organization. > timothy: > > Makes sense, but if you’re shooting for enterprise, don’t make it hard for the AP people to give you money because they don’t have any reason to love Fibery - they love the companies that make it easy for them to pay and record! @timothy says it much better here!! The inability to produce an invoice prior to the transaction is also an issue. ---
**Author:** ![Chr1sG](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/chr1sg/32/3941_2.png) [@Chr1sG](https://community.fibery.io/u/Chr1sG)\ **Post date:** [January 21, 2026, 3:52pm UTC](https://community.fibery.io/t/confusing-subscription-pricing-info/10281/6 "2026-01-21T15:52:17Z")
> [@Siara](#): > > Scenario 1: A new workspace with 5 Pro users = 5 licenses > > Scenario 2: An existing workspace **(which implies an existing Pro user)** + 5 users = 6 licenses I meant, scenario 1 = +5 users and scenario 2 = +5 users, so the cost of creating a 5-user workspace is the same as the cost of _adding_ 5 users. > [@Siara](#): > > Even if we’re talking about the same number of licenses, while the total price might be the same, the method of purchase is not. Why not? Subscription is paid by credit card, managed in the billing section. ![image](https://us1.discourse-cdn.com/flex020/uploads/fibery/original/2X/b/b7ee8003b1dfd6acada6048a9fd3aa85d812408a.png) ---
**Author:** ![timothy](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/timothy/32/11812_2.png) [@timothy](https://community.fibery.io/u/timothy)\ **Post date:** [January 21, 2026, 4:06pm UTC](https://community.fibery.io/t/confusing-subscription-pricing-info/10281/7 "2026-01-21T16:06:24Z")
I think the point is getting missed here – scenario: 1. Nerd sets up Pro account on Fibery. Loves it. 2. Nerd asks Quant (AP) for authorization to add more users. Quant has to actually make the payment. 3. Quant goes to [Fibery.io](http://Fibery.io) and looks for how to add more users → there needs to be an instruction with a screenshot that says “this is what you do to add more users to your EXISTING subscription.” The checkout screenshot you showed is misleading for existing users for 2 reasons: - It mentions checkout → they start looking for checkout. They accidentally buy another workspace of Fibery instead of adding users to the existing workspace. - It also tells WHAT you can do (you CAN make a bank transfer payment) but not HOW (how do I do that?) Just to be clear. I’m not saying Fibery’s webpage is _bad_. I’m just trying to explain the very valid point that Siara is making. ---
**Author:** ![Siara](https://avatars.discourse-cdn.com/v4/letter/s/65b543/32.png) [@Siara](https://community.fibery.io/u/Siara)\ **Post date:** [January 21, 2026, 4:09pm UTC](https://community.fibery.io/t/confusing-subscription-pricing-info/10281/8 "2026-01-21T16:09:21Z")
> [@Chr1sG](#): > > Why not? Subscription is paid by credit card, managed in the billing section. Maybe this is a cultural thing, but for many large organizations in the US (especially government or government-adjacent organizations), purchases are just not that simple! If you are envisioning me sitting at my computer with a credit card in my hand, unfortunately that is not the case. 😆 - Our “credit card” is a procurement card which is managed by a different department - This card is “locked” and only approves specific transactions - Procurement requires our security team’s approval for all software purchases - Procurement also requires written proposal/justification for every purchase - Procurement requires an invoice **prior to the transaction** All of these factors depend on if we are making one purchase or multiple purchases. All of this also means that someone new to Fibery and seeking information about subscriptions is likely to become confused. This means they might give up and go for a product that is simply easier to throw money at. I’ve been using Fibery for almost 2 years and this conversation is starting to confuse me. 🤣 So, respectfully, let’s not pretend that something is simpler than it really is! ---
**Author:** ![Chr1sG](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/chr1sg/32/3941_2.png) [@Chr1sG](https://community.fibery.io/u/Chr1sG)\ **Post date:** [January 21, 2026, 4:17pm UTC](https://community.fibery.io/t/confusing-subscription-pricing-info/10281/9 "2026-01-21T16:17:49Z")
OK, there are a couple of issues here: - Does the website for pricing make it unclear how much you pay for users? I hope it’s not too bad, and not significantly worse than other similar SaaS tools. - How does a new user get added? and how are they paid for? (two separate things) In your example, I think the flow would more likely be: - Nerd sets up Pro account on Fibery. Loves it. - Nerd asks Quant (AP) for authorization to add more users. - Quant has to green light this, and will probably update the payment card to be used (to the company credit card, instead of the nerd’s credit card). - Nerd adds new users (now that the green light is given) and the company cc gets charged So, the AP needs to know how to set up a new CC (= “How are users paid for?”) and the nerd needs to know how to add users (= “How are users added?”) I think maybe the issue lies here > Quant goes to [Fibery.io](http://Fibery.io) and looks for how to add more users → there needs to be an instruction with a screenshot that says “this is what you do to add more users to your EXISTING subscription.” Fibery does not have the concept of licences which can be bought and then subsequently attributed to users. You don’t pay for X floating licences that people then can use. You pay for specific users. So it’s not possible for the AP to generically ‘add more users’. But they (or more likely the nerd) can be the person who sends the invites to named users. AFAIK this is not a universal model, but is very common across similar SaaS tools. ---
**Author:** ![Chr1sG](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/chr1sg/32/3941_2.png) [@Chr1sG](https://community.fibery.io/u/Chr1sG)\ **Post date:** [January 21, 2026, 4:19pm UTC](https://community.fibery.io/t/confusing-subscription-pricing-info/10281/10 "2026-01-21T16:19:55Z")
> [@Siara](#): > > - Our “credit card” is a procurement card which is managed by a different department > - This card is “locked” and only approves specific transactions > - Procurement requires our security team’s approval for all software purchases > - Procurement also requires written proposal/justification for every purchase > - Procurement requires an invoice **prior to the transaction** Yep, and Fibery won’t work for this model of paying. We don’t typically send pro-forma invoices unless by prior arrangement. (we do it when the account size makes it worthwhile - typically the paperwork effort is not worth it for a handful of licences. Also, since usage often varies over time, it results in needing to generate corrections - extra invoices, or credit notes - if/when the actual usage does not match the planned) ---
**Author:** ![Chr1sG](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/chr1sg/32/3941_2.png) [@Chr1sG](https://community.fibery.io/u/Chr1sG)\ **Post date:** [January 21, 2026, 4:22pm UTC](https://community.fibery.io/t/confusing-subscription-pricing-info/10281/11 "2026-01-21T16:22:54Z")
> [@Siara](#): > > This means they might give up and go for a product that is simply easier to throw money at. If you think you are likely to be ‘throwing money at us’ reach out in chat and we can discuss an invoicing option 🙂 ---
**Author:** ![Siara](https://avatars.discourse-cdn.com/v4/letter/s/65b543/32.png) [@Siara](https://community.fibery.io/u/Siara)\ **Post date:** [January 21, 2026, 4:34pm UTC](https://community.fibery.io/t/confusing-subscription-pricing-info/10281/12 "2026-01-21T16:34:23Z")
> [@Chr1sG](#): > > Yep, and Fibery won’t work for this model of paying. This sounds very decisive! Perhaps this is information Fibery should be upfront about, if there is no interest from Fibery in pursuing the broad swath of users who work for an organization with this payment model? > [@blossom Fibery strategy 2026](https://community.fibery.io/t/fibery-strategy-2026/10170/49): > > If you think you are likely to be ‘throwing money at us’ reach out in chat and we can discuss an invoicing option 🙂 This conversation is feeling a little strange. 😅 Weirdly personal? We do already pay for Fibery. I think reading over this conversation speaks to my point, to be honest 😆 One typically does not need to spend a lot of words explaining something if that thing is self-evident to begin with. > [@Chr1sG](#): > > (we do it when the account size makes it worthwhile - typically the paperwork effort is not worth it for a handful of licences. Also, since usage often varies over time, it results in needing to generate corrections - extra invoices, or credit notes - if the actual usage does not match the planned) Respectfully, the reason we chose Fibery over Airtable is because Airtable said the exact same thing–they refused to help us unless we were an enterprise account of a certain size. Not really the position I would’ve expected from Fibery! My feedback boils down to this: **I, and my coworkers, find Fibery’s Pricing page, payment process, and subscription model confusing.** Do what you will with that! ---
**Author:** ![Chr1sG](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/chr1sg/32/3941_2.png) [@Chr1sG](https://community.fibery.io/u/Chr1sG)\ **Post date:** [January 21, 2026, 4:47pm UTC](https://community.fibery.io/t/confusing-subscription-pricing-info/10281/13 "2026-01-21T16:47:43Z")
Sorry if it took me a long time to get to the nub of the problem. > [@Siara](#): > > My feedback boils down to this: **I, and my coworkers, find Fibery’s Pricing page, payment process, and subscription model confusing.** Very happy to have that feedback, and we’ll try to make things as transparent as possible. I wasn’t overly familiar procurement processes for government orgs in the US, and indeed, we’re not well set up to serve these processes as I now understand them. It’s nothing personal I promise. If you want to transition to invoicing, then just reach out and we’ll see what we can do. ---
**Author:** ![timothy](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/timothy/32/11812_2.png) [@timothy](https://community.fibery.io/u/timothy)\ **Post date:** [January 21, 2026, 5:03pm UTC](https://community.fibery.io/t/confusing-subscription-pricing-info/10281/14 "2026-01-21T17:03:52Z")
Just a little extra thought here. I’m a big fan of Fibery, and I recommend Fibery everywhere I think it makes sense. If you’re targeting enterprise customers in the USA, I’m aware of very few (I am not a large entity but I do business with multiple large entities) that don’t have some sort of process like this – it’s all but required for proper accounting controls according to US standards. However, I also know that almost all of them at some level will accept deviations - especially for software - because that’s how software works. HOWEVER – I also know that some companies refuse to deviate, or require a very influential person/team to be very in love with the software in order to wheedle or command such a deviation. This adds a significant level of friction to adoption. I wonder if there could be some sort of a Purchase Order concept – the Nerd adds 5 users in ‘tentative’ status. Fibery generates a Purchase Order (or Quote etc). That gets approved – but it’s not an invoice and doesn’t usually carry the same level of absolute reconciliation requirements. Then, the Nerd can go in and convert the users to ‘Active’ status and the payment gets charged. I’m sure the enterprise accounting people would want to tweak that some, but it’s similar to a process I’ve been able to use getting paid with some enterprises companies. Just a thought because I’d love to see Fibery be used by more enterprises. ---
**Author:** ![RonMakesSystems](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/ronmakessystems/32/14122_2.png) [@RonMakesSystems](https://community.fibery.io/u/RonMakesSystems)\ **Post date:** [January 22, 2026, 2:15pm UTC](https://community.fibery.io/t/confusing-subscription-pricing-info/10281/15 "2026-01-22T14:15:33Z")
One more thing to add to this with the updates to the User’s database coming soon. Right now only admins can add new users, it would be nice to be able to control who can invite users, but then also limit the number of users who an be invited. Importing a CSV of users is ideal for larger companies, but if done by accident, it will immediately bill the user lots of money. Paying for a specific number of seats, then buying more seats before inviting users I think makes sense. Or at least having the option to pay like this. ---
**Author:** ![antoniokov](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/antoniokov/32/201_2.png) [@antoniokov](https://community.fibery.io/u/antoniokov)\ **Post date:** [January 22, 2026, 4:52pm UTC](https://community.fibery.io/t/confusing-subscription-pricing-info/10281/16 "2026-01-22T16:52:39Z")
> [@RonMakesSystems](#): > > Right now only admins can add new users, it would be nice to be able to control who can invite users This is likely coming in the next few months. > [@RonMakesSystems](#): > > but if done by accident, it will immediately bill the user lots of money We would rather do an occasional refund than introduce a limit on the number of users. > [@RonMakesSystems](#): > > Paying for a specific number of seats, then buying more seats before inviting users I think makes sense. Or at least having the option to pay like this. Enterprise customers have an option to pay like that, even today. For everyone else, the overhead from both sides is almost never worth it. Note that most B2B SaaS products used to charge customers as you’ve described, but now only the most upmarket ones do that. ---
**Author:** ![Mark\_F](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/mark_f/32/13700_2.png) [@Mark\_F](https://community.fibery.io/u/Mark_F)\ **Post date:** [February 2, 2026, 10:40pm UTC](https://community.fibery.io/t/confusing-subscription-pricing-info/10281/17 "2026-02-02T22:40:50Z")
My 2 cents as a designated Nerd at a large goverment-ish bureaucracy in the US: I don’t think there is anything confusing about the pricing page atm. I am currently researching SaaS tooling (among which Fibery is a contender) and it seems extremely similar to all of the other options I have looked at in that way. Now I haven’t gone through the process of having someone else add billing information to Fibery, and I am authorized to use my own P-Card for purchases under $5k (for a subscription that would be per year, although we have to buy in monthly installments because we can’t “pay for something before we get it”, 🤷 ). If it goes over that limit I have to get the purchasing department involved, and they are truly a bastion of passive aggressive malicious compliance sometimes. Generally they just want to feel important and have the company send them _something_ via email that outlines the product or service being purchased. Then they can go and use a card to pay, or send a money order. The most optimal way of dealing with this that I have seen other companies invoke is an option to “Send to Purchaser” at the end of a checkout page. This essentially generates a PO with an integrated web payment link directly to the purchasing Gods email. From the sound of it I wouldn’t have an issue with how you operate now, because if I am spending enough to warrant some type of PO situation you would work with us anyways. I feel for the poor souls who have zero purchasing authority at their companies. ---
**Author:** ![helloitse](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/helloitse/32/498_2.png) [@helloitse](https://community.fibery.io/u/helloitse)\ **Post date:** [February 4, 2026, 3:06pm UTC](https://community.fibery.io/t/confusing-subscription-pricing-info/10281/18 "2026-02-04T15:06:39Z")
Thank you for chiming in Mark! I feel the same. I was bit bewildered reading through the first half of the thread to try to understand the need here. But I have managed IT and procurement processes for clients and companies in the US and can confirm that the need indicated below: > [@Siara](#): > > For this person/use - Fibery’s Pricing page needs something about “If your organization already has an account and you want to add more users”. I think it’s not clear the difference between signing up a new account/workspace vs. adding more paid users to an existing account Is never a part of pricing pages AND that reaching out directly to Fibery customer service will meet the need. Everyone else can use the standard practice of adding the procurement/IT admin to the workspace and giving them Owner permissions. They’ll know what to do. Any business with email addresses already knows how seat and user licensing additions work. ---
**Author:** ![mdubakov](https://sea2.discourse-cdn.com/flex020/user_avatar/community.fibery.io/mdubakov/32/10_2.png) [@mdubakov](https://community.fibery.io/u/mdubakov)\ **Post date:** [June 11, 2026, 1:11pm UTC](https://community.fibery.io/t/confusing-subscription-pricing-info/10281/19 "2026-06-11T13:11:35Z")
> [@RonMakesSystems](#): > > Right now only admins can add new users, it would be nice to be able to control who can invite users Released today [June 11, 2026 / Allow certain non-Admins to manage Users, Filter search results by People fields](https://community.fibery.io/t/june-11-2026-allow-certain-non-admins-to-manage-users-filter-search-results-by-people-fields/10973)